Return policy

All products purchased at “https://occasionmachines.com” can be returned and refunded as long as you inform us of your intention to return the product (s) purchased and the other conditions set out in this section.

In case the return or alteration is not related to a defect or error in the product, we accept returns within the first 15 calendar days from the date of receipt, provided that the conditions that are regulated by Law 3/2014 of 27 March, article 71 of the ordering of trade, which indicates that the product must be returned in the same condition that it arrived and without being used (as long as it does not exceed the mere verification of its good condition and functioning), are met. In the event that the product does not keep the original packaging, we reserve the right that the good may suffer depreciation or be refused.

The refund of the value of the goods will be made as soon as the condition of the goods is verified, in our warehouse.

The customer must assume the costs of the return,

* There are cases where the cost may vary and you will be informed during the return process.

Damaged products

In the event that the return or exchange is due to the product being damaged or broken due to transportation please contact us as soon as possible so that we can complete the replacement / refund of the products. We will require you to send us photos of the packaging, its contents and the shipping label. The customer should not incur any expenses.

Defective products

In the case of defective products, as appropriate and depending on the conditions of the product, responding appropriately or through the supplier / distributor / manufacturer, repair, replacement, price reduction or termination of the contract. All steps in this process will be free for the consumer and user.

The consumer and the user must inform the seller of the lack of conformity within two months of becoming aware of it.

Product warranty has a two-year term for private customers from delivery, and a one-year warranty (such as industrial machines, professional tools for professional use).